At McCord & Associates, we’ve handled a wide range of transportation risks, including various standard and non-standard trucking and commercial auto programs. We have worked with various policy forms and coverages that can be involved, whether it’s primary motor carrier liability, bobtail or “non-trucking”, courier or delivery, Hired or Non-Owned, owner-operators, or many others.
We understand the impact of Bills of Lading, Lease Agreements, Broker-Carrier Agreements, Motor Carrier authority, and most importantly why they can be important when a claim arises and how they can affect that claim.
We also know the importance of a quick response when a loss occurs, to determine what happened and how, to review and confirm the coverage, how critical it can be to identify any issues, and to make sure they’re addressed in a timely manner.
Strategically located in the heartland of the U.S., we are ideally situated to handle claims across the country. We’ve established relationships with a nationwide network of local adjusters, specialty appraisers, investigators, defense attorneys, and other experts we can enlist when needed.
WE KNOW TRANSPORTATION CLAIMS. IT’S WHAT WE DO
LIABILITY
We handle a range of transportation and related liability claims, from vehicle and other property damage claims to fuel spills and environmental damage, routine bodily injury to catastrophic injuries and fatalities.
PHYSICAL DAMAGE
We’re familiar with trucks, tractors, and trailers of all types – vans, reefers, flatbeds, tankers, containers & chassis, specialty vehicles. We know that timely handling can get your insureds back on the road and back in service, and help avoid costly downtime.
MOTOR TRUCK CARGO
We have expertise in shipping and cargo claims, including handling shipping documents and understanding contract provisions that impact responsibility for freight damage. We recognize how timely and appropriate handling can prevent routine incidents from escalating into full cargo claims. Our knowledge extends to the Carmack Amendment, COGSA, and their effects on motor carrier liability.
We stay informed about evolving food safety regulations and their influence on freight operations. Our experience covers a wide range of cargo types, such as general freight, refrigerated and perishable goods, LTL shipments, livestock, flatbeds, tankers, auto transport, tow trucks, and household goods. We are also familiar with specialized risks involving pharmaceuticals, couriers, and city deliveries.
Additionally, we have worked with various cargo policies and coverages, including Contingent Cargo, Inland Marine, Warehouse, and Storage insurance, understanding their specific provisions, limitations, and scope. Our claims experience spans motor carriers, shippers, brokers, 3PLs, and other stakeholders, handling diverse freight such as wind turbines, locomotives, construction cranes, and oilfield equipment.
HEAVY EQUIPMENT
We are familiar with claims involving damage to various heavy equipment such as construction, earth moving, and farm equipment, cranes, oilfield equipment, and other specialized machinery. These claims can be costly, and it can be critical to make sure they’re handled correctly.
OTHER
We have also handled various programs involving General Liability, Garage and Garagekeepers, Dealers Open Lot, Contingent Leasing, Commercial Property, and others.
CLAIMS MANAGEMENT
SOLUTIONS AND SERVICES
Our team of professionals provides comprehensive claims-handling services for a wide range of transportation industries, ensuring timely resolution, cost-effective solutions, and exceptional customer support.
We are proud to be partnered with industry-leading companies in the fields of electronic payments, data tracking and transfer, telematics, and more. Our collaborations ensure that we deliver cutting-edge solutions that meet the highest standards of innovation and reliability.
New Loss
Claims can be reported by e-mail, fax, phone or on-line. We can provide 24/7 response for emergency situations.
Information Systems
We capture all necessary claim data in real time, including information customized to our clients’ needs. We can provide clients online access to their claim data at any time.
Recovery
We identify and pursue all sources of potential recovery, including salvage, subrogation, deductibles, and SIR funds. We recognize that collecting everything that’s legitimately due from other parties can make the difference in a successful program.
Fraud/SIU
We work directly with clients as well as outside service providers to identify, investigate and report suspicious or fraudulent claim activity.
Litigation Management
We have in-house litigation specialists and a national network of transportation defense attorneys, experts, and investigators. Our expertise includes mediations, settlement conferences, and trials.
Data Reporting
Reports including claim data, claim bordereau, loss runs and others can be provided in standard formats or customized to meet your needs.
Quality Control
Our quality control measures include claim supervision, routine reviews, designated authority levels, and regular random file audits to ensure that claims are handled in compliance with guidelines and procedures.
Loss Fund Management
We can maintain and manage loss funds, and issue claim payments, including electronic payment records, balancing and reconciliation.
Quality Claim Handling
Perhaps more important than all the rest, we provide expert and knowledgeable claim handling, with professional, experienced staff, solid systems, and proven processes.
Other Services
We offer reporting to reinsurers and excess carriers, client claim reviews, regulatory response management, overflow claims administration, and more.
